Frequently Asked Questions

General Questions

We are based in Sydney, NSW, Australia.
We offer express shipping to all states in Australia.

In most states and in New South Wales in which we operate our business from, since 1st August 2017 new rules were introduced that personal vapourizers cannot be sold to persons under the age of 18.

We receive many emails a day. Please be patient and allow up to one business day for a response. Emails are answered in the order they are received, Monday – Friday 9:30am – 5:30pm. If you email then email again before we have responded, your initial email moves to the back of our queue so bear this in mind.

Shipping Questions

Most orders ship within 1 business day of being placed. Most orders placed by 3pm will be dispatched the same day.
Once your order has been shipped and labelled you will receive an email with the details of your purchase.

If you pay via PayID we will ship your order the next business day. If you paid via Direct Deposit it can take up to 48 hours to process payment and then we will ship it out. Once your order has been shipped you will receive a tracking number that can be tracked through the Australia Post website.

No, we only ship within Australia.

Please send us an email as soon as you receive your order and we send you out a Reply Paid label to post it back to us and we will send a replacement. Please ensure products remain sealed.

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